All you need to know Frequently asked questions

 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Helen Dix 
 
19/10/2022
 
 
  
We bought our Carthago from this dealership and sales staff were excellent.  Claire always got back to me really quickly if I had any questions and Wayne couldn't have been more helpful.
We wanted to add self-levelling jacks, so also booked this in with Go European.
Jordan W was absolutely brilliant re contact and Taylor and Jordan W both excelled when handing the vehicle back over. Taylor was very patient when explaining the new system which I really appreciated.
Sales will always be good at the front end but it's also the service after that's really important to us so TOP MARKS Go European.
  
 
  
 
 
 
  
 
 
 Neil Lewis 
 
14/10/2022
 
 
  
We recently dealt with Go European when we exchanged our Motorhome for a Burstner. Initially we dealt with salesman Dan. On change over day we dealt with Dan and technician Wayne. We had minor issues once we got the motorhome so had to contact aftersales team and dealt with Jordan and David. Throughout our dealings with each member of staff, nothing was ever too much trouble and all issues were sorted out to our satisfaction in a prompt and timely fashion. Would not hesitate to recommend Go European and their fantastic staff.
  
 
  
 
 
 
  
 
 
 Susan Breen 
 
10/10/2022
 
 
  
We bought a Carthago compactline Motorhome from Go European, Cannock, Staffordshire in 2020. We are very happy with the Motorhome and the customer service. During the two year warranty we had cause to contact the company for a few minor snagging issues. Our point of contact was Jordan Evans who provided excellent after sales service. He always replied promptly to our queries via e mail and there was no delay in putting right the problems. We would recommend this company.
  
 
  
 
 
 
  
 
 
 Paul Seaby 
 
30/09/2022
 
 
  
Really helpful company through from Sales to after sales.. Jordan Evans was incredibly helpful in sorting out a few warranty items.. went above and beyond... would recommend Go European!
  
 
  
 
 
 
  
 
 
 Martin Scott 
 
28/09/2022
 
 
  
We purchased our Roller Team two years ago, everything went very smoothly with the sales process and the after sales service since then has been excellent, in particular I would mention the great after sales service we have received from Jordan Evans who has always been keen to assist us with any issues and has kept us fully informed of progress on any service/warranty work carried out.
  
 
  
 
 
 
  
 
 
 Guy Gibson 
 
28/09/2022
 
 
  
Go European took over our warranty and after sale work on a new Carthago after our relationship with the selling dealer fell apart. We have been going to them for over 3 years now and have nothing but good things to say about the standard of service we get. The after sales team are really helpful and always approachable when you get problems. Jordan has been looking after us all this time .... always friendly and professional, and always responds really quickly when we get in touch. Just as it should be and highly recommended.
  
 
  
 
 
 
  
 
 
 Steve Dock 
 
27/09/2022
 
 
  
Dealing with Go European has been a very pleasurable experience. Have just collected our new to us Carthago and nothing was too much trouble. Dan and the team there are extremely knowledgeable and the whole atmosphere of the dealership is informal and welcoming. Large enough to have a good choice but small enough for really personal service. We have used larger motorhome dealers in the past and have always craved better service and are really pleased that we have found Go European.
Update, 27th September 2022. We are still delighted with our motorhome. We did have cause to contact Go European during our holiday and when we got home due to an error of judgement on our part when manoeuvring on a French Aire where we damaged our battery box. Jordan Evans from the service team has been extremely helpful in getting this matter sorted for us and has always contacted us when promised. We still have real confidence in Go European moving forward, unlike other experiences we have had!
  
 
  
 
 
 
  
 
 
 Jim Keown 
 
26/09/2022
 
 
  
Both management and technical staff are always helpful, even when the problem is with me not knowing how to use the Camper
  
 
  
 
 
 
  
 
 
 Dennis Llewelltn 
 
20/09/2022
 
 
  
Called today to pick up our new MH
Hand of by Wayne one of the technicians was superb and extremely friendly.
Absolutely no rushing. Brilliant.
Dave the owner was in today for me to pay the balance.
A pleasure to deal with.
His son Lewis runs the service department and he rang to make sure all went ok with the technical side of the MH hand over.
First class service with a great px price and a few things done for me.
One very happy customer.
Thank you to all at GoEuropean.
Update.
Rear camera failed. Took MH in about 2 weeks ago and they ordered a complete new system to make sure when I took it Wednesday last week they could fix the problem. Picked it up today. All done perfectly.
Such good service and more than anything very polite.
Can’t wait for the new van.
  
 
  
 
 
 
  
 
 
 Christine Walsh 
 
06/09/2022
 
 
  
Good range of motor homes available and free to look round them at your leisure.